Resident Move-In: How to Efficiently Communicate with New Residents
Moving into a new residence can be an exciting and daunting experience at the same time. For new residents, the process of adjusting into a new home can be stressful, and it might take some time to adapt to the new surroundings. As a landlord or property manager, it is important to set the correct tone from the start and develop solid communication lines to ensure a seamless move-in process.
Here are a few tips for covering New Resident Move In Communications.
Setting Expectations Early
Early expectation setting is one of the most important steps to support a smooth move-in process. A thorough move-in checklist outlining what to expect during the move-in process can be given to each new resident as soon as they sign the lease. Important dates, move-in procedures, and any limits or standards they must adhere to should all be on this checklist. Once the communication has begun then, a walk through in the property should be scheduled. This is an effective activity that can help solidify the expectations of new residents. At this time, they will also have an opportunity to point out existing or potential damages and/or concerns which are then documented and saved.
Communication
Communication is key to any successful relationship, and it is especially important during the move-in process. It is encouraged to establish good communication channels with your new residents from the start. One way to do this is by sending a welcome email to them that includes instructions regarding who to contact when requesting maintenance, setting up utilities, billing details, among others. You may also want to include clear instructions on what documents you need from them regarding their renters insurance policy. Communicating in advance will be helpful for all parties, remembering that the new residents will have many other responsibilities to handle during their move. By communicating in advance it will be more likely that you have what you need as a landlord or property manager prior to the actual move-in.
Documenting Everything in Writing
When conducting a move-in, documentation is essential since it serves as a record of all conversations and agreements between the landlord / property manager and the resident. As a property manager, you could keep written records of all discussions, agreements, and repair requests. Emails, texts, or even written notes may be used as this documentation. We are all human and we do forget! Having records of what was discussed will prove to be helpful if or when you need to circle back on a previous discussion in the future.
Identifying Frequently Asked Questions
Every new resident will have questions and concerns about their new residence, therefore it's helpful to identify the most common issues and give residents the information they require beforehand. Typical inquiries could relate to parking, utilities, garbage disposal, maintenance needs, mailbox locations, and amenities in the complex if amenities are available. Residents will feel more at ease and confident about their new home by supplying this information in advance.
Getting New Residents This Information in Advance
Managing the amount of information to share with new residents and deciding when to share it can be overwhelming. However, breaking down the process into manageable pieces and establishing a schedule for when new residents should provide necessary items and receive next steps can prove to be beneficial.
At Unbundled, we simplify the move-in process for new residents by using a move-in package that includes a checklist of tasks to be completed starting from the day the lease is signed. This approach ensures that all important items are covered before the resident receives their keys. Waiting until the move-in day to provide instructions and information is not advisable.
Strategic planning, consistent communication, and attention to detail are key factors for a smooth move-in process. By prioritizing these important actions, residents will feel more at home and secure as they settle into their new place. Moreover, property managers can save time and eliminate repetitive communications. By establishing clear expectations and procedures, landlords / property managers can ensure a happier resident and a more efficient move-in process.
Happy Investing!
